Privacy Policy — Syncro Games Shop
Last Updated: November 2026
At Syncro Games Shop, we value your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase on our platform.
1. Information We Collect
- Account Information: Email address, display name, and encrypted account authentication credentials.
- Transaction & Order Data: Order history, wallet balance, deposit amounts, transaction IDs, payment screenshots/receipts, and promotional coupon usage.
- Gaming Details: Player UID, game server region, player nickname, and delivery-related identifiers required to fulfill your orders.
- Security & Support Data: Support PIN (stored using secure cryptographic hashing), support communication history, and audit logs.
2. How We Use Your Information
- To process, verify, and fulfill your game top-ups and digital purchases.
- To maintain and reconcile your website wallet balance, deposits, and refunds.
- To verify your identity and provide customer support via our official channels.
- To prevent fraudulent transactions, unauthorized account access, and platform abuse.
- To notify you regarding order status updates, deposit confirmations, and service announcements.
3. Data Sharing and Third Parties
- We do not sell, rent, or trade your personal information to third parties.
- Delivery Providers: Necessary order data (such as Player UID and package ID) is securely transmitted to fulfillment partners and game API providers (e.g., SRJ SHOP, provider APIs) solely for the purpose of completing top-up transactions.
- Legal Compliance: We may disclose information if required to do so by applicable law, regulation, or legal process in Nepal.
4. Data Security
- Sensitive checkout fields and credentials are encrypted using industry-standard database encryption (pgcrypto).
- Passwords and Support PINs are irreversibly hashed and never stored or readable in plain text.
- Access to administrative tools, audit logs, and customer records is strictly limited to authorized personnel with logged access controls.
5. Data Retention
- We retain order history, transaction records, and deposit proofs for accounting, reconciliation, and dispute-resolution purposes in compliance with record-keeping requirements.
6. Your Rights
- You may access, view, and update your profile information directly through your customer dashboard.
- If you have questions regarding your stored data or wish to request account closure, contact us through our official support channels.
7. Changes to this Policy
- We may update this Privacy Policy from time to time. Updates will be reflected on this page with a revised "Last Updated" date.