Terms & Conditions — Syncro Games Shop
Last Updated: November 2026
Welcome to Syncro Games Shop ("SyncroGames", "we", "our", or "us"). By accessing or using our website, depositing funds, or purchasing digital game top-ups and services, you agree to comply with and be bound by these Terms & Conditions.
1. Eligibility and Accounts
- You must create an account to place orders, deposit funds, or use the website wallet.
- You are responsible for maintaining the confidentiality of your login credentials and Support PIN.
- You agree to provide accurate, current, and complete information during registration and checkout.
- Each user is entitled to one personal account. Creating multiple accounts to abuse promotions, coupons, or bypass limits is strictly prohibited.
2. Digital Products and Services
- Syncro Games Shop provides digital gaming top-ups, in-game currencies (e.g., Free Fire Diamonds), profile likes, digital subscriptions, and voucher codes.
- All products are digital items; no physical goods are shipped.
- Deliveries are processed either automatically via connected providers or manually by our fulfillment team.
3. Customer Responsibility for Game Details
- You must verify your Player UID, Player Nickname, and Server/Region before submitting an order.
- In-game items delivered to an incorrect UID provided by you cannot be retrieved, reversed, or refunded once delivered by the game servers.
- When live UID verification is enabled, confirm that the retrieved player nickname matches your account before proceeding.
4. Wallet, Deposits, and Pricing
- All prices and wallet balances are denominated in Nepalese Rupees (NPR).
- Deposits made via supported payment methods (e.g., eSewa, Khalti, Mobile Banking) require valid transaction references and proof of payment.
- Wallet funds represent store credit for purchases on Syncro Games Shop and do not earn interest.
- Deposits are credited once verified by our system or review team. Submitting falsified payment references or reused receipts will result in immediate account suspension.
5. Order Processing & Cancellations
- Orders are processed promptly upon payment confirmation.
- Orders in "Pending" status that have not yet entered dispatch may be cancelled upon request.
- Once an order enters "Dispatching", "In Progress", or "Completed" status with our providers or fulfillment queue, it cannot be cancelled or modified.
6. Account Security & Support PIN
- When contacting support, you may be asked to verify your Support PIN (SP-######) found in your account dashboard.
- Staff will never ask for your account password or two-factor authentication codes.
- Syncro Games Shop reserves the right to suspend or terminate accounts engaging in fraudulent activity, harassment, or abuse of the platform.
7. Governing Law
- These Terms are governed by and construed in accordance with the laws of Nepal. Any disputes arising shall be subject to the jurisdiction of the competent courts in Nepal.
8. Contact Information
- WhatsApp: https://wa.me/message/UI3IW2V2BOFEH1
- Telegram: https://t.me/prabash07