Refund Policy — Syncro Games Shop
Last Updated: November 2026
Syncro Games Shop strives to ensure prompt and accurate delivery of all digital game top-ups and services. Because we deal exclusively in digital products and immediate in-game currency deliveries, our refund guidelines are outlined below.
1. Finality of Digital Deliveries
- Once a digital product, game diamonds, voucher code, or profile top-up has been successfully delivered and marked "Completed", the transaction is final and non-refundable.
- In-game currencies and items credited directly to a game account cannot be revoked or returned.
2. Inaccurate Player Details
- Customers are strictly responsible for providing the correct Player UID, server, and account details.
- If an order is fulfilled to an incorrect UID that was submitted by the customer, Syncro Games Shop is unable to retrieve the items or issue a refund.
3. Eligible Situations for Refunds
A refund or order cancellation will be granted under the following circumstances:
- Out of Stock / Unfulfillable: If a product or service becomes unavailable and cannot be fulfilled within a reasonable timeframe.
- Provider Failure: If a connected provider rejects the transaction or fails to deliver, and our system confirms no items were credited.
- Duplicate Charges: If a technical malfunction causes duplicate charges for a single order.
- Unfulfilled Cancellations: If an order has been cancelled by an administrator before fulfillment has begun.
4. Method of Refund
- Approved refunds are credited directly back to your Syncro Games Shop website wallet balance in NPR.
- Wallet credits can be used immediately to purchase any other item or package on the website.
- Direct cash or bank/wallet reversals (e.g., back to eSewa, Khalti, or bank accounts) are subject to manual administrative review, anti-fraud checks, and applicable banking/processing deductions.
5. How to Request a Refund
- Navigate to your Account Dashboard and check your order status under Order History.
- If your order qualifies, you may submit a refund request with your order code (ORD-####) and the reason for the request.
- Alternatively, contact our support team on WhatsApp or Telegram with your Order Code and Support PIN (SP-######) for verification.
- Our team typically reviews and resolves refund inquiries within 24 to 48 hours.
6. Abuse and Fraud
- Any fraudulent payment claims, unauthorized chargebacks, or falsification of deposit receipts will result in an immediate and permanent ban of the user account and forfeiture of any remaining wallet balance.